Yes. We are a Medibank Members' Choice provider.

This means eligible Medibank members benefit from capped consultation fees and may also receive a higher health fund rebate, depending on their level of cover. As a result, your out-of-pocket expense may be lower than at a non-Members' Choice clinic.

Because rebates and entitlements vary between policies, we recommend checking with Medibank or contacting us before your appointment if you would like to know your expected out-of-pocket cost.

The amount you can claim from your private health insurer depends on your level of cover and the benefits included in your policy.

Your health insurance policy should provide details about your physiotherapy benefits, including whether your rebate is calculated as a percentage of the consultation fee or as a fixed amount per visit.

Most private health insurers allow you to check your estimated rebate through their mobile app or online member portal. To obtain an accurate quote, you may need the physiotherapy item number, consultation fee, and our provider number. Alternatively, you can contact your health insurer directly to confirm your expected rebate.

Some health insurers also allow an on-the-spot benefit check through our HICAPS terminal. This allows us to estimate your out-of-pocket gap before you submit a claim. To use this service, you will need to attend the clinic in person with your health fund card.

Yes. We accept patients referred under a Medicare GP Chronic Condition Management Plan (GPCCMP).

Patients with an eligible GPCCMP are required to pay the full consultation fee at the time of their appointment. We can then submit a Medicare claim on your behalf. The current Medicare rebate for an eligible physiotherapy service is $63.40, which is generally paid directly into the bank account you have registered with Medicare.

Eligible patients can access up to 5 individual allied health services per calendar year under a GPCCMP. These services may include physiotherapy and/or other eligible allied health services, depending on the services included in your plan and referral.

Please note that Medicare eligibility and rebates are subject to the relevant Medicare requirements. We recommend checking your eligibility and remaining number of services with your GP or Medicare if you are unsure.

Yes, we accept WorkCover and CTP referrals.

To get started, you will need a valid claim number and a referral letter from your nominated treating doctor. Once these are provided, we will take care of the necessary paperwork and communicate directly with your insurer.

Approved WorkCover and CTP patients do not need to pay upfront, as we can send invoices directly to the insurer on your behalf.

No, you do not need a referral letter to see us. You can book an appointment directly and attend as a private patient. Please refer to our fees for consultation pricing.

If you wish to claim a Medicare rebate through a GP Chronic Condition Management Plan (GPCCMP), you will need to provide an eligible GPCCMP plan from your doctor before your appointment. Without a valid plan, we are unable to submit a Medicare claim on your behalf.

For your first appointment, we recommend bringing any relevant scan results, medical reports, or referral letters that may help us better understand your condition.

If you have been referred under a Medicare Chronic Disease Management (CDM) plan, WorkCover, or CTP claim, please also bring the relevant referral documents and claim details.

Please wear comfortable clothing that allows you to move freely. Avoid clothing that is too tight, as we may need to assess your movement and perform a physical examination.

If you are attending for a shoulder condition, we recommend wearing a T-shirt or bringing one with you. For knee or hip appointments, shorts are preferred so we can properly assess the area.

The number of appointments required varies depending on your condition, how long you have had the problem, the severity of your symptoms, and your personal goals.

Generally, longer-standing conditions may require more time and treatment to achieve meaningful improvement. On the other hand, some patients may only need 2–3 appointments before they are ready to continue independently due to a quick improvement in their symptoms.

Ultimately, your treatment plan will be guided by what you want to achieve. For some people, the goal may simply be to move comfortably without pain. For others, it may be returning to high-level activities such as completing a half marathon or getting back to sport.

The more demanding your goal, the more time and rehabilitation may be required to safely achieve it.

While many conditions respond well to physiotherapy, it is important to understand that physiotherapy is not the right solution for every problem. Some conditions may require additional management, such as further investigations, specialist review, medication, or surgery.

The goal of physiotherapy is to provide a safe, evidence-based conservative approach where appropriate, with the aim of improving your symptoms, function, and quality of life while potentially avoiding or delaying more invasive treatments when possible.

If you are not showing signs of improvement, we take this seriously. We will reassess your progress, communicate with your doctor when required, and provide a report or referral recommendation if further investigation or specialist input is needed.

If we believe physiotherapy is unlikely to help you, we will be upfront and will not continue unnecessary appointments that waste your time and money. Our priority is to ensure you receive the right care at the right time.

We only use your personal information for purposes related to your clinical care and administration.

Your address and email address may be used for invoicing and communication related to your care, such as clinical reports. Your email address and mobile phone number may also be used for appointment reminders, which you can choose to opt out of at any time.

We never send marketing or promotional emails.

When sending clinical reports to your GP or other healthcare providers, we may include identifying information such as your name and date of birth to ensure the report is correctly matched to your medical record.

We will not disclose your personal information to another person or organisation without your permission, unless disclosure is required or permitted by law.

For a complete description of how we collect, use, store and protect your personal information, please refer to our Privacy Policy.